Privacy Policy

Lullia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use the Lullia mobile application.

1. Information We Collect

We collect the following types of information:

• Account information: Display name, profile photo, and bio that you choose to provide.
• Usage data: Feature interactions, session frequency, and in-app activity to improve the product experience.
• Chat content: Messages and images you send within conversations are processed by our AI service provider to generate responses.
• Purchase information: Transaction records for in-app purchases (diamonds) processed through Apple's App Store. We do not store payment card details.
• Device information: Device type, operating system version, and app version for diagnostics and compatibility.
• Analytics data: Aggregated, anonymized usage metrics collected via our analytics provider to understand feature adoption.

2. How We Use Your Information

• To provide and operate the Lullia service, including AI chat and image generation features.
• To process in-app purchases and manage your diamond balance.
• To personalize your experience, such as saving your custom agents and conversation history.
• To improve app performance, fix bugs, and develop new features.
• To respond to support requests and communicate service updates.
• To comply with legal obligations.

3. AI Processing

Lullia uses Aliyun DashScope to power AI chat responses and image generation. Messages and images you submit are transmitted to this service for processing. Please review Aliyun's privacy practices for details on how they handle data. We do not sell your conversation content to third parties.

4. Sharing of Information

We do not sell your personal information. We may share data with:

• Service providers: AI processing (Aliyun DashScope), analytics, and cloud infrastructure partners who process data on our behalf under confidentiality obligations.
• Apple: In-app purchase transactions are handled by Apple and subject to Apple's Privacy Policy.
• Legal requirements: When required by law, court order, or to protect the rights and safety of users.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@lustr.ink.

6. Children's Privacy

Lullia is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at support@lustr.ink.

8. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
support@lustr.ink